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Imagine a digital representative who looks like a real person, speaks naturally, and can answer any question a customer might ask—whether they’re browsing your website at midnight or standing in front of a totem screen in your showroom on a Saturday afternoon. Not a cartoon character, not a generic virtual assistant, not a text-based chatbot. A photorealistic human avatar, built from real video footage, trained on your knowledge base, and ready to engage in genuine conversation.

We create custom AI avatars—modelled on a real person of your choice, including you or anyone from your organisation—and deploy them wherever your customers need a point of contact. On your website, replacing the cold and impersonal chatbots of the past. Or on a physical totem, placed at the entrance of your store, your office, your showroom, or any high- footfall space where customers need guidance.

Each avatar is trained on the specific knowledge relevant to its role: your products, your services, your procedures, your FAQs. It speaks. It listens. It answers. It guides.

What changes for your business:
Instantly responds to customer queries using an AI-driven knowledge base
Automatically generates and assigns support tickets
Integrates with CRM, website chat, WhatsApp, email, and social platforms
Tracks, categorizes, and prioritizes issues in real-time
Provides a unified support dashboard for agents to monitor and manage everything
Difficulty in tracking tickets and ensuring timely follow-up
A real face, not a generic interface. Your avatar is built from real video footage of an actual person—which can be you, a member of your team, or a brand ambassador of your choice. The result is a photorealistic digital presence that customers immediately perceive as human, warm, and credible. The difference in engagement compared to a traditional chatbot is immediate and measurable.

Trained on your knowledge base. Your avatar doesn’t improvise. It is trained on the specific information relevant to its context—product catalogues, service descriptions, pricing, FAQs, procedures, opening hours, and more. Every answer it gives is accurate, consistent, and aligned with what your business actually offers.

On your website, replacing the chatbot. Deploy your avatar directly on your website as an interactive presence. Visitors can ask questions, request guidance, and receive detailed, conversational responses—from a face they can see and a voice they can hear. Engagement rates, time on site, and conversion metrics all improve when customers feel they’re talking to someone rather than something.

On a physical totem, inside your space. Place your avatar on a totem screen at the entrance of your shop, showroom, professional practice, shopping centre, hotel lobby, or any other physical location. Customers approaching the totem are greeted by name—or simply welcomed—and can immediately ask questions, get directions, learn about products, or be guided through a process. One totem. Unlimited simultaneous interactions. Available throughout opening hours without any additional staff.

Multilingual, automatically. Your avatar communicates in the language of the customer—automatically detecting and switching between languages without any manual configuration. Every visitor receives the same quality of interaction, in their own language, from the same consistent presence.

Always available, never off duty. On your website, your avatar is available 24 hours a day, 7 days a week. On a totem, it operates throughout all opening hours without fatigue, inconsistency, or the need for breaks. The quality of the first impression your business makes never depends on who happens to be available at a given moment.

Scalable across every location. The same avatar—or different avatars tailored to specific contexts—can be deployed simultaneously across multiple websites, branches, or physical locations. One investment, consistent presence everywhere.

Real-world examples of what it can do: A professional practice deploys their avatar on their website to welcome prospective clients, explain their services, and answer preliminary questions—reducing the volume of basic enquiries that reach the front desk. A retail group

installs avatar totems at the entrance of their flagship stores, greeting customers and guiding them to the right department or product category. A shopping centre uses a totem avatar in its common areas to provide visitors with directions, event information, and promotional offers—in multiple languages, throughout all opening hours, without any additional staffing cost.

Results measured across our clients:
+70% increase in website visitor engagement compared to traditional text-based chatbots
-55% reduction in basic enquiries reaching reception or front-of-house staff
Multilingual interactions delivered automatically, with no additional cost per language
Consistent first impression across every customer touchpoint, digital and physical
24/7 availability on digital channels, with full coverage throughout opening hours on physical totems
Significantly lower cost per customer interaction compared to equivalent staffed reception points
Who it’s designed for: Any business or organisation that wants to make a stronger, more consistent first impression at their customer touchpoints—retailers, shopping centres, professional practices, hotels, healthcare facilities, financial services providers, trade fair exhibitors, public offices, and any brand that values the quality of the experience they deliver from the very first moment of contact.

Try it now!
Service activation is immediate and you can independently manage every feature of the Avatar, try it now.